Call Center Customer Service Representative
LOCATION: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.63/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Call Center Customer Service Representative is the first point of contact for customers calling about their event tickets. This role ensures each customer receives prompt, friendly, and accurate assistance with orders, changes, or general questions. Success means providing excellent service, resolving issues efficiently, and maintaining a positive experience for every caller.
KEY RESPONSIBILITIES
• Answer inbound customer calls regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research, update, or resolve customer issues
• Maintain a professional and courteous tone in every interaction
• Assist with chat or email support as needed
MINIMUM QUALIFICATIONS
• 2+ years of experience in a call center customer service role
• Strong verbal communication and active listening skills
• High school diploma or equivalent required
• Proven ability to handle high call volumes while maintaining quality service
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Call center telephony and CRM systems (e.g., Five9, Workforce Systems, or similar)
• Microsoft Outlook / Office Suite
• Ticketing or order management platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce customer service
• Familiarity with remote call center tools and performance metrics
• Strong problem-solving and multitasking abilities
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...We're looking for a dental office receptionist/treatment coordinator who has a vibrant personality and wants to grow. This is an exciting opportunity to work with an awesome staff and dentists. Duties include answering phones, scheduling new patients, answering dental...
...solutions around the globe. Position Summary The Supervisor, Sterile Processing will provide onsite support, training, Customer Service, and... ...tracking software # Union experience preferred (Travel) Skills # Understands and promotes concepts of the Lean...
...As an Assistant Interior Designer, you will work on a fabulous and fun team of other talented designers, receive support from a mentor, and participate in all project phases through project coordination, organization, and documentation. WHAT YOU'LL DO Prepare Revit...
...skills Ability to work independently and as part of a team Excellent organizational and time management skills Knowledge of HR best practices and employment laws Experience with applicant tracking systems Ability to handle confidential information with discretion
Flexible HoursWeekly PayImmediate openings 7 days a weekHarrisburg, Hummelstown & HersheyGriswold Home Care gives seniors the help they need to live in the place they love. If you are passionate about making a difference, we want to talk with you! Griswold Home Care...