Job Title: Technical Support Specialist – iPad and Laptop Troubleshooting
Location: Ohio, Indiana, Kentucky, Maryland, Pennsylvania, or Virginia
Onsite: 100% onsite with possible offsite visits to support users in client footprint
Period: 04/01/2025 – 08/31/2025 (potential contract-to-hire)
Hours/Week: 40 hours
Rate: $20/hour
Contract Type: W-2 only, no visa sponsorships or subcontracting
Requirements: Must have a valid driver’s license and reliable vehicle
Scope of Services:
The client is seeking a team of Technical Support Specialists to provide hands-on troubleshooting and technical support for iPads, laptops, and network connectivity issues for frontline utility workers. The role will primarily support the Work and Asset Management (WAM) R2 rollout, assisting employees during key phases:
The ideal candidate has previous experience in a Genius Bar, Geek Squad, IT help desk, or similar technical support environment, with strong troubleshooting skills and the ability to guide non-technical users through issue resolution.
Role, Responsibilities & Deliverables:
Skills & Experience:
Education & Certifications:
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