Job Description

Role: ServiceNow Developer (ITSM)

Locations (Onsite): New Jersey, NJ | Tampa, FL | Tempe, AZ
Experience Required: 8-10+ Years

Role Description

• 8-10 years of hands-on experience in ServiceNow platform administration, configuration, development, integration, upgrades , and continuous improvement initiatives.
• Experience working on multiple ServiceNow platform implementations .
• Strong understanding of the ServiceNow data model, tables, and relationships .
• Deep functional and technical expertise in ITSM modules — Incident, Problem, Change, Request, and Knowledge Management.
• Solid experience in GRC and IT Operations Management (ITOM) is required.
• Experience integrating xMatters is a plus.
• Skilled in managing platform availability, performance, and security .
• Hands-on experience with ServiceNow Orchestration for IT process automation.
• Strong development experience using:
  • ServiceNow APIs
  • Workflows, Flow Designer
  • UI Pages, UI Macros
  • Business Rules, Client Scripts, UI Policies, UI Actions
  • Script Includes, Security Rules

Essential Technical Skills

• Proficiency in scripting languages: JavaScript, Angular.js, Perl, PowerShell
• Good understanding of ServiceNow CMDB and ITIL concepts
• Experience implementing REST API integrations with third-party tools
• Ability to create custom reports, dashboards, and visualizations
• Familiarity with Performance Analytics
• Experience with SQL Server backend development is preferred

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