Job Description

Job Title: Quality Manager

Location: Waterloo, Iowa

Job Summary of the Quality Manager: The Quality Manager will act as the quality expert responsible for Total Quality Management throughout all phases of manufacturing, from new product design to customer returns. This includes management of internal and external quality systems such as ISO 9001, customer audits, PPAPS, root cause analysis, and corrective actions. The Quality Manager will drive quality efforts by coordinating operational activities and vendor development, including inspection, precision testing, and non-conformance resolution, and successfully collaborate with all departments to ensure conformance to quality policy, standards, and customer specifications, along with continual improvements to our quality system and methods.

Job Duties & Responsibilities of the Quality Manager:

• Manage internal and external quality systems such as ISO 9001, internal audits, customer audits, PPAP’s, control plans, and corrective actions to ensure all work performed meets quality standards and customer specifications.
• Oversee the non-conformance process, perform root cause analysis, analyze results, ensure timely problem resolution, and follow up communications with customers and other stakeholders.
• Develop corrective and preventative action plans, establish goals, and monitor metrics to drive quality efforts and increase customer satisfaction.
• Ensure quality incident logs and documentation are accurate and up-to-date, quantify results, and prepare reports to provide regular communication relating to quality goals and progress at both departmental and company-wide levels
• Supervise all inspection and testing activities, including precision measurement tooling, SPC’s, and quality check requirements for production runs, as well as identify critical control points, establish critical limits, and validate processes.
• Lead and develop Quality Assurance Inspectors to accomplish quality objectives by delegating tasks, communicating priorities, consistently holding employees accountable for desired results and performance expectations.
• Motivate all employees to design and manufacture products with superior quality and encourage a culture of conformance accountability.
• Coordinate employee quality orientation and additional training opportunities with Human Resources.
• Work with Engineering during product design and testing to meet quality standards and customer requirements.

  Education & Experience Requirements of the Quality Manager:

• Bachelor’s degree in Quality Management, Engineering, Operations, or a related discipline is required.
• Minimum five (5) years of experience in quality management is required, with preference for 10+ years of quality management experience.
• Prior experience in a manufacturing or industrial environment is required.
• Must have working knowledge of ISO 9001, PPAP, and statistical analysis.

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