Job Description

Axiom Technologies is a global IT services and consulting company specializing in IT Infrastructure, Cloud Solutions, Managed Services, Software Development, Cybersecurity, and Data Analytics. With a strong presence across multiple regions, we deliver innovative technology solutions across diverse industries such as Healthcare, Finance, Education, and Manufacturing, tailoring our services to meet the unique needs of every client. Please visit our website for more information about what we do at

Role Overview

We are seeking an experienced IT Desktop Support Engineer to provide on-site technical support at a client location in Mountville, PA . The role involves installing, configuring, maintaining, and troubleshooting computer systems, networks, and peripheral devices while ensuring adherence to established IT standards and procedures. The successful candidate will work directly with end users and play a critical role in maintaining operational continuity.

This position is offered as a full-time independent contractor (1099) engagement and does not include benefits .

Key Responsibilities

• Install, upgrade, support, and troubleshoot Windows 10/11 , Microsoft Office, and other authorized desktop applications
• Install, upgrade, support, and troubleshoot desktop/laptop hardware, printers, and peripheral equipment
• Diagnose and resolve hardware, software, and network issues at the client site
• Provide user data and application recovery
• Perform email account administration , including account creation, management, and distribution lists
• Manage user accounts in Active Directory , including account creation, password resets, and access management
• Use diagnostic tools to troubleshoot LAN/WAN connectivity issues (TCP/IP, DNS, DHCP)
• Deploy and customize operating system images using approved tools and methodologies
• Perform preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals
• Test and deploy security patches and software updates
• Participate in new hardware and software rollouts , ensuring consistency with company standards
• Log, track, and resolve incidents and requests using a ticketing system
• Educate and support non-technical users
• Provide IMAC support , vendor coordination, and asset tracking
• Manage hardware inventory at the Mountville, PA, client location
• Provision and re-provision hardware based on client requirements
• Ensure compliance with warranty and service requirements
• Return defective equipment and maintain spare parts inventory

Technical Expertise

• Strong experience in hardware and software troubleshooting
• Windows 10/11 and iOS/Android mobile device support
• Desktop, laptop, server, tablet, and printer repair
• Office 365 and Microsoft Intune support
• Active Directory and endpoint support
• LAN/WAN fundamentals (TCP/IP, DNS, DHCP)
• IT ticketing systems and service management processes

Required Experience

• 8–10 years of desktop/end-user support experience

Education & Certifications

• Graduate degree in Engineering (any discipline)
• Microsoft certification preferred
• ITIL certification preferred

Attributes & Soft Skills

• Customer-focused with strong communication skills
• Excellent troubleshooting and analytical abilities
• Clear spoken and written English
• Ability to articulate technical concepts to non-technical users
• Team-oriented and dependable
• Strong understanding of business IT environments

Work Requirements

• Onsite presence in Mountville, PA – 5 days per week (mandatory)
• Open to travel to other sites if required
• Willingness to work unsociable hours , including
  
  24x7x365 schedules , as needed

Attitude

Strong sense of ownership and accountability

Willing to accept challenging assignments

Eagerness to learn and adapt

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologie.com.

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