Job Description

Job Posting: Dental Receptionist at Aeris Family Dental

Job Description

Aeris Family Dental, is excited to announce the availability of a full-time opportunity for a Dental Receptionist at our busy dental office. This key position supports our commitment to providing top-notch dental care by ensuring efficient management of our front desk operations. This is an on-site role that requires a dedicated individual adept at balancing administrative duties and providing exceptional customer service in a dynamic healthcare environment.

We are looking for a professional who thrives in a fast-paced work setting and is capable of handling multiple tasks efficiently. As the first point of contact, you will play a crucial role in setting the tone for patient experience, making it essential to possess a blend of excellent communication skills, organization, and empathy. This position does not offer remote work capabilities and requires physical presence at our office location.

Duties and Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Check patients in and out for their dental appointments efficiently.
• Manage appointment scheduling and coordinate follow-up visits.
• Handle incoming calls, respond to inquiries, and relay messages to appropriate personnel.
• Maintain patient files and update records in the dental practice management software.
• Collect payments, issue receipts, and handle billing queries.
• Submit dental insurance claims and verify insurance coverage with providers.
• Ensure the reception area is organized and presents a welcoming environment.
• Coordinate with dental staff to manage daily operation flows.
• Assist in the preparation and management of dental office events and newsletters.
• Adhere to all regulatory, office, and health compliance guidelines.
• Practice confidentiality and privacy protocols in accordance with applicable laws and the standards of the clinic.
• Participate in training sessions and team meetings to stay updated on the latest policies and procedures in dental practice management.

Requirements

• High school diploma or equivalent required; further education or certification in administrative services preferred.
• Proven experience as a dental receptionist or in a similar role in healthcare settings.
• Strong understanding of dental office procedures and terminology.
• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Ability to manage multiple tasks and remain organized in a busy environment.
• Competent in using office management software, with a strong capability to learn new data systems.
• Knowledge of dental insurance processes and claims management.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Exceptional customer service skills and a patient-oriented approach.
• Detail-oriented and efficient in administrative tasks.
• Ability to stand or sit for extended periods, as the job primarily involves front desk activities.

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