Job Description

JOB SUMMARY

Are you passionate about shaping exceptional employee experiences and building a culture of continuous learning? We are seeking a hands on Training Manager to lead the development and execution of a best-in-class learning strategy for our multi-site laboratory testing organization.

This is a high-impact role responsible for creating a consistent, streamlined approach to training that empowers employees, strengthens retention, and drives operational excellence. From onboarding new hires to preparing future leaders, you will design and deliver programs that make a measurable difference in performance and engagement.

This leader will uphold our purpose – so the world can trust in what it consumes by fostering a culture aligned to our mission and values:

Purpose: So the world can trust in what it consumes.

Mission: Partner with customers to deliver innovative scientific solutions and expertise.

Values : start with the customer, commit to safety and quality, drive to deliver, act with integrity and support the team.

ESSENTIAL RESPONSIBILITIES

• Own the Learning Journey: Develop and implement a comprehensive and modernized training framework that ensures consistency and quality across all sites. Ensure training is prioritized according to business needs. Ensure training curriculum evolves with changing business capability needs.

• Transform Onboarding: Lead the design and execution of an engaging first-year onboarding experience—critical to employee success and retention.



• Build Skills & Careers: Oversee technical, professional, and leadership development programs that enable career progression and readiness for future roles.



• Measure What Matters and Enable Accountability: Manage a Learning Dashboard of KPIs to track training effectiveness, completion rates, and impact on business outcomes. Use data-driven insights to continuously improve training effectiveness and drive accountability.



• Enable Local Teams: Mentor and enable regional Training Specialists through a Train-the-Trainer program, ensuring they have the tools and guidance to deliver excellence locally.



• Collaborate for Impact: Partner with Operations, HR, Quality/Regulatory, Safety, and other stakeholders to ensure training meets compliance standards and supports organizational goals.



• Innovate & Improve: Continuously evaluate and enhance training content, delivery methods, and measurement practices to keep learning engaging and effective

MINIMUM QUALIFICATIONS

• Bachelor’s degree required (Education, Organizational Development, HR, or related field preferred).



• 5–10 years in adult learning and development within an operational or multi-site environment.



• Experience in multisite, preferably regulated, environments (laboratory, healthcare, manufacturing).



• Proven success in designing and implementing training programs that drive measurable results.

PREFERRED QUALIFICATIONS

Technology savvy with experience working in Learning Management Systems

• Strong attention to detail is required in QC’ing training content and materials



• Ability to lead through collaboration and inspire a culture of learning.



• Ability to analyze data and translate insights into actionable strategies.



• Strong organizational and skills 



• Exceptional communication and facilitation skills with the ability to influence across multiple levels and locations.

PROFESSIONAL ACCOUNTABILITIES

Quality Excellence: Promote a culture where quality is embedded into every action in self and others. 

• Customer-Focus: Through training efforts, enable timely, high-quality results and solutions that build trust with our partners, meet and exceed customer expectations and enhance our reputation in the market to expand business opportunities.

• People-Centricity: Contribute to a safe, engaging, and inclusive environment. Be present and accessible, ensuring team members are supported, empowered, trained and motivated to perform at their best and reach their full potential. 

• Profitability: Under direction of the lab leader, encourage and enable efforts to drive cost efficiency within the lab through managing labor and scheduling, courier, inventory and optimizing all resources to ensure sustainable, efficient operations.

• Innovation: Enable a team that is relentlessly focused on continuous improvement, learning openly from defects, and championing problem-solving, new ideas to improve service, quality, and efficiency.

BENEFITS: 

• Progressive 401k Retirement Savings Plan



• Employer Paid Short- Term and Long-Term Disability, and Life Insurance



• Group Medical



• Tuition Reimbursement



• Flexible Spending Accounts



• Dental



• Paid Holidays and Time Off

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.

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