Job Description

JOB SUMMARY/PURPOSE

The Specialist, Continuous Improvement & Quality Assurance is responsible for leading and reporting on aspects of programs within Gas Operations. There are two major focus areas that a Specialist can be assigned: field presence and/or data and analytics. This is a high-impact role with companywide responsibilities and travel requirements ranging from 25–50%.

**Please Note:  This position can reside in Pearl Mississippi, Oxford, Mississippi, Shreveport Louisiana OR Lake Charles, Louisiana.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Measures and monitors conformance through audits of compliance with programs, procedures, and pipeline safety requirements programs.
• Compile data for interpretation of the findings and lessons learned for dissemination across the affected stakeholders to maximize system safety that mitigate risks associated with pipeline safety.
• Observe work being performed related to the compliance and operational needs. 
• Confirm compliance with jobsite pipeline safety procedures and perform quality assurance reviews of records associated with pipeline installation, operations, and maintenance.
• Supports Delta Utilities with the execution of assigned PSMS and QA Programs.
• Creates and maintains open dialogues with departments, requests information and responds by providing suggestions, alternatives and assistance.
• Understanding and knowledge of requirements of Pipeline Safety and Compliance Programs include areas such as Damage Prevention Plan, Public Awareness Plan, DOT Drug and Alcohol, Operator Qualifications and other assigned areas.
• Gathers necessary inputs from the field supporting organizations, compiling and managing the associated data, analyzing the data for requested areas as well as for trends, supporting and monitoring of workgroup workload such as electronic locate ticket system data.
• Performs data gathering test plans, including field studies. Facilitates quality assurance and continuous improvement efforts in field work. 
• Analyzes and thinks critically about content of documents and alignment of da-ta. Completes data review with attention to detail including accuracy and consistency.
• Receives, interprets, and presents data and recommendations for actions at all levels from craft employees to leadership.
• Communicate information to company personnel at all levels, from onsite crews to management teams. 
• Coordinates efforts to improve performance across multiple regions.
• Monitors progress on key aspects of QA/ PSMS requests from departments. 
• Coordinates actions across the business units through peer groups to drive improvement for Gas Operations.
• Lead and/or participate in internal and external special project teams with the purpose of continuous improvement.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Highschool Diploma or GED required

Minimum experience required of the position

• 5+ years in Gas Operations and 3+ years in Compliance Programs, experience may run concurrently

Minimum knowledge, skills and abilities preferred of the position

• Thorough understanding of applicable PHMSA regulations and industry guidelines.
• Experience working within Safety and Compliance Program Areas (i.e. Damage Prevention, Public Awareness, etc.).
• Ability to observe and engage with employees, leadership and contract partners.
• Investigation/RCA with tools such as TapRoot, Cause Mapping, Fishbone, Five Whys, etc.
• Skilled in analyzing and interpreting data to identify trends utilizing tools such as Microsoft Excel, Microsoft PowerBI, etc.
• Ability to interact with customers and members of the public in a pleasant and tact-ful manner.
• Ability to manage multiple activities and changing priorities.
• Strong oral and written communication skills
• Excellent organizational skills.
• Ability to work irregular hours and out of town assignments as required.

Any certificates, licenses, etc. required for the position

• Must possess a valid, non-expired Driver's License.

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at  .

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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