Job Description

Position Summary  

The Senior Manager Operations provides strategic and technical leadership to both Operations Engineering and Fuel Engineering teams. They drive the design and implementation of systems/data to ensure safe, legal and efficient operations of JetBlue aircraft in the areas of aircraft performance, weight and balance, flight planning, route analysis and fuel performance. They oversee delivery of credible insights and predictive modeling for long-term planning while supporting day of operations and post-hoc analysis. The Senior Manager supports Flight Operations, System Operations, and Fuel teams while reporting to the Director of Operations Strategy and Engineering.

Essential Responsibilities  

• Responsible for team’s compliance with applicable Federal Aviation Regulations and company policies, coordinating discrepancies on behalf of JetBlue, when needed
• Owns AeroData System Manual (ASM) and Weight and Balance Manual (WBM)
• Participates in industry meetings on behalf of JetBlue and internal meetings on behalf of team
• Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement 
• Manages company’s relationship with business partners for products that are the responsibility of Operations and Fuel Engineering
• Provides strategic oversight and accountability for the:
  • • Design, development and implementation of systems for tracking aircraft weight and balance, monitoring aircraft performance, maintaining airport and aircraft data, and providing data to support flight planning and operations 
    • Development of special procedures for aircraft operations when required by unusual operational situations in cooperation with Flight Operations 
    • Creation of route analysis including payload-range studies and airport suitability studies 
    • Investigation of and root cause determination of operational events and failure 
    • Identification of negative trends in aircraft performance; ensures corrective action is applied 
    • Refinement of route- and station-level fuel consumption and purchasing forecasts to ensure planning best reflects potential operational realities
    • Identification, investigation, and valuation of potential improvement opportunities to drive lower fuel consumption and carbon emissions
    • Identification of forecasted fuel/performance benefits using various analytical and simulation tools in support of business cases
    • Validation of forecasted savings for various fuel/performance related initiatives
    • Creation of monthly reporting and analytical support for various internal teams
• Contributes to ad hoc operability, aircraft performance, and/or fuel related projects in support of senior leadership 
• Builds relationships with partners across the system
• All other duties as assigned 

Minimum Experience and Qualifications  

• Bachelor’s Degree in Engineering; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience 

• Six (6) years of engineering experience in the aviation or aerospace industry, preferably in aircraft performance, operations engineering
• Five (5) years’ experience as Senior Engineer or in supervisory/managerial capacity
• Experience communicating with or presenting to senior leadership
• Advanced proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills 
• Strong airline business acumen 
• Strong analytical skills 
• Strong capabilities with database querying (e.g., SQL) and/or high-level programming language(s) 
• Ability to work under pressure in a fast paced, deadline driven environment 
• Able to communicate technical issues in an assertive and tactful manner 
• Project management skills 
• Excellent multitasking skills 
• Available for overnight travel (10%)
• Must pass a pre-employment drug test 
• Must be legally eligible to work in the country in which the position is located 
• Authorization to work in the US is required, this position is not eligible for visa sponsorship 

Preferred Experience and Qualifications  

• Advanced Engineering degree 
• Ten (10) years of engineering experience in the aviation or aerospace industry, preferably in aircraft performance and/or operations engineering 
• Working knowledge of Federal Aviation Regulations (FAR’s) governing aircraft certification, maintenance and FAR 121 operations 
• Dispatch or Pilot’s License 
• Experience in software and database development/maintenance 
• Knowledge and/or experience with best practices throughout the airline industry 

Crewmember Expectations:  

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice 
• Able to maintain a professional appearance 
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) 
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment 

Work Environment:

• Traditional office environment 

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary) 

Compensation:  

• The base pay range for this position is between $111,400.00 and $156,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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