Job Description

Position Summary

The training coordinator is responsible for executing the design and delivery of training to support our customer service and legal support employees. This role will be tasked with updating and evolving training material, resources, and delivery methods to foster a remote and/or hybrid work force. This role will be responsible for training new employees and the ongoing development of existing employees.

Essential Responsibilities and Objectives

· Train new employees on company policies and procedures and facilitate orientation using various training methods (e.g. classroom, video, role play methodology, etc.)

· Effectively present information in one-on-one and group situations to attorneys, courts, and other employees of the organization.

· Create training schedules for all company departments.

· Track training progress and create reports on outcomes of all training.

· Communicate with employees and management on scheduled training.

· Partner with the Training Manager to identify and assess current and future business training needs by consulting with department heads and reviewing current training material content and delivery.

· Take ownership of the quarterly syllabus review process, collaborating closely with business leaders to ensure alignment with organizational goals and evolving business needs.

· Create and administer proficiency tests after the completion of training courses to determine the effectiveness of training materials and strategies.

· Assist with effectively organizing, maintaining, and updating training materials and resources. Search for gaps in training material or content that should be filled to ensure productivity among staff members.

· Conduct ongoing refresher and cross-training modules in critical areas as needed.

· Partner with the Training Manager and management before facilitating training sessions and updating course materials to ensure a detailed understanding of training subjects and processes.

· Provide the Training Manager with regular feedback on new hires’ training progress and identify opportunities for future training.

· Other duties as required.

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

• Language Ability:
• Ability to communicate both verbally and in written format at an advanced level
• Effectively present information in one-on-one and group situations to attorneys, courts, and other employees of the organization.
• Communicate complex topics through written documents
• Math Ability
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Comfortable with ambiguity and evolving practices
• Computer Skills
• Proficient skills in Microsoft Word, Excel, and Power Point
• Advanced knowledge of Microsoft Windows and Outlook
• Adequate experience using virtual meeting software.

Education and Experience

• REQUIRED:
• Minimum of 2 years of experience in a training or educational role
• PREFERRED:
• Bachelor’s degree in Legal Studies, Business, Communication, or other similar fields
• Training experience in a Law Firm or Legal Service Provider
• Training experience in a corporate or call center environment 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit at and work on a computer for periods of time
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
• Required to be at the work location to perform job functions
• Ability to speak, hear and see for the assigned work day
• Repetitive key stroke/data entry for the assigned work day

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is conducted in a remote and in an office environment in a controlled atmosphere building. 
The noise level in the work environment is usually moderate to low.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Anticipated start date: 02/02/2026

Full time; Exempt role; Weekly Pay

$55,000 annual salary (non-negotiable and firm)

Schedule: Monday - Friday (9:00am-5:30pm EST)

You will also be eligible for the following benefits:

• Medical, Dental, and Vision Insurance, plus other voluntary employee-paid benefits, following 30 days of employment
• Company-Paid Benefits, including Short-Term Disability, Long-Term Disability, Life and AD&D Insurance (1x annual covered earnings up to $50,000)
• Financial Well-Being, Employee Assistance, and Caregiver Support Programs
• Adoption Assistance Program
• 401(k) with employer match
• Paid Time Off (PTO), in accordance with the Company’s accrual schedule and PTO policy
• Floating Holiday and 9 Company-Paid Holidays, in accordance with Company policy
• Insperity Training and Development

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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