Job Description

Open Fertility is committed to making exceptional fertility care accessible to more people than ever. From egg freezing to IVF we simplify and streamline treatments so patients can pursue their reproductive goals with confidence. Were looking for passionate driven individuals who want to make a meaningful impact in peoples lives. As part of our rapidly growing team youll help innovate fertility care and transform the patient experience. Our clinics are currently open in Roseville CA and Astoria NY with Denver CO coming soon.

Our Core Values:

• Open Possibilities: Helping patients achieve their reproductive goals.

• Open Access: Making high-quality fertility care available to those paying out of pocket.

• Open Arms: Welcoming every patient with compassion and understanding.

Role Summary

The Practice Manager is the operational leader of their local clinic they are responsible for setting the culture for excellence in the patient care and experience ensuring the effective daily clinical operations of their clinic partnering with their Medical Directors and providers and driving operational alignment and excellence. The Practice Manager is on-site and engaged with their local team offering guidance and support mentorship and ensuring they have the tools and resources needed to deliver a world class patient experience. They partner with a robust and capable shared services team including facilities IT HR finance and marketing to keep the clinic operating smoothly. The Practice Manager directly manages local clinical leads and administrative practice support roles.

Day to Day Responsibilities

• Responsible for direct oversight of non-clinical (front desk and administrative staff) clinical and day to day operations of the clinic including oversight of the nursing team patient navigators medical assistants
• Responsible for creating a best in class patient centered experience
• Responsible for interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner
• Responsible for vendor and business associate contracts at the center level including but not limited to biohazard scrubs cleaning services maintenance and regulatory visits
• Responsible for daily nursing patient navigator medical assistant and front desk coordinator schedules PTO and timecard approval
• Responsible for QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience creating a thoughtful and productive provider schedule and ensuring billing and regulatory compliance with patient visits
• Hires coaches and develops employees and responsible for regular employee training coaching and performance reviews
• Works collaboratively with medical directors and providers within the practice operations
• Monitors and trends Key Performance Indicators (KPIs) within the practice operations
• Develops implements and coordinates training programs in conjunction with applicable departments
• Develops and monitors corrective action strategies and action plans
• Responsible for site level P&L and budget

Education Licenses Certifications

• Bachelors of Arts or Bachelors Of Science Degree
• Healthcare and/or hospitality experience a plus!
• Minimum three (3) years of management experience
• Direct experience leading large multi-role teams
• Proven success in partnering with Medical Directors and Physicians at the practice level preferred

Employment Type

This is a full time exempt position onsite

Compensation

The salary range for this role is $80000-$130000 annually. This role is eligible for an annual bonus. Salary is based on several factors including job related knowledge and skill set depth of experience certifications and/or degrees.

Benefits

Investing in you today

• Competitive Medical Dental and Vision Plans
• Paid Time Off to enjoy you time!
• Additional benefits - Commuter Benefits Discounted rates on home auto and pet insurance

Investing in your future

• 401k Match with up to 4% matching
• Fertility Benefits Discount Program
• Paid Life and Disability Insurance

Dont have it all We still welcome you to apply!

At Open Fertility we believe that everyone who wants a family deserves to have one regardless of gender sexual orientation race ethnicity or religion. Just as we acknowledge and value the diversity of goals life experiences and unique paths to parenthood among our patients we also actively celebrate diversity within our organization. We are an equal opportunity employer and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background ability and life experience to apply to our employment opportunities.

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview and you require accommodation please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process please email us at

Required Experience:

Manager

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