Job Description
Job Title: Office Manager – Cleaning Company Operations & Sales
Location: Northern Kentucky
Employment Type: Full-time, On-site/Hybrid
About the Company
RJ Cleaning is a fast-growing professional cleaning company that provides commercial and residential cleaning services. Our mission is to deliver reliable, efficient, and high-quality service to every client while fostering a supportive environment for our staff. We’re seeking an organized, energetic, and customer-focused Office Manager to keep our operations running smoothly and support our continued growth.
Position Overview
The Office Manager will oversee daily office operations, including client scheduling, employee management & scheduling, billing/invoicing, and new sales coordination. This key role acts as the central hub between management, field staff, and clients. The ideal candidate will have prior experience in service industry administration (preferably cleaning or maintenance) and enjoy balancing structure, communication, and customer relations.
Key Responsibilities
Client & Staff Scheduling
- Manage scheduling of cleaning jobs and assign employees to service routes based on location and workload.
- Optimize dispatching to ensure efficiency and minimize travel time.
- Handle urgent reschedules and communicate changes to teams and clients in real time.
Billing & Invoicing
- Generate and send invoices promptly after service completion.
- Record payments, manage accounts receivable, and follow up on overdue payments.
Sales & Client Relations
- Respond to new client inquiries, provide service quotes, and follow up on prospective leads.
- Upsell recurring cleaning packages and specialty cleaning services when appropriate.
- Maintain CRM records and track conversion rates to support business growth.
Administrative Operations
- Direct manager of the cleaning staff, manage employee timesheets for payroll, time off requests, and employee issues.
- Maintain organized digital records (contracts, work orders, invoices, etc.).
- Oversee cleaning supplies & maintaining product inventory.
- Oversee the onboarding of new cleaners.
- Maintain office cleanliness & other duties as assigned.
Qualifications
- Experience managing employees.
- 3+ years of administrative, office management, or operations coordination experience (preferably in cleaning or service-based business).
- Proficiency with scheduling, invoicing, and customer management software (e.g., Pocket Suits, TimeWorks, Excel & apps).
- Strong multitasking ability and attention to detail.
- Excellent communication and client service skills.
- Comfortable managing fast-moving priorities under minimal supervision.
- Sales or customer relations experience strongly preferred.
Requirements
- In office 2-3 days per week.
- Hours – 8am-5pm with flex options
- Use of a personal laptop & phone
- Comfortable using Apps & Software.
Compensation & Benefits
- Annual salary $50,000.
- Performance-based bonus opportunities after 1 year.
- Paid time off and holidays.
- Flexible work location after training period.
How to Apply
Submit your resume and a brief cover letter detailing your relevant experience and why you’re the right fit for the role to rwdawn10@yahoo.com . Please include “Office Manager – Cleaning Company” in the subject line.
Job Type: Full-time
Pay: $961.54 per week
Benefits:
- Flexible schedule
- Paid time off
Work Location: Hybrid remote in Newport, KY 41071
Job Tags
Full time, Work at office, Remote work, Flexible hours, 2 days per week, 3 days per week,