Job Description

Jan-Pro Cleaning Systems of the SC/GA Coast is looking for an Office Coordinator/ Operations Administrative Assistant to perform a variety of administrative tasks and provide support to our Operations Department. The position is located at our Mt. Pleasant, SC office.

JOB DUTIES:

• Greeting clients, visitors, and staff with a professional and courteous manor.
• Maintaining a clean and organized reception area that reflects the company’s commitment to high standards.
• Professionally answer main telephone line, screen, and direct calls. Monitor main line voicemail messages.
• Maintain inventory of office and cleaning supplies and place orders when needed. Unbox cleaning supplies that we sell and organize in the supply closet.
• Put together franchise kits for purchase after they have completed training.
• Write up all supplies purchased by franchise owners on supply purchase sheets and give to accounting for billing.
• Responsible for checking out, checking in, and inspecting all Jan-Pro rental equipment to franchise owners.
• Monitor the supply email account and place supply orders for customers with our supplier.
• Monitor the customer care email address when our customer care representative is out of the office and enter customer calls into our company software.
• Create customer and franchise files. Scan and load documentation into our company software related to customers and franchises.
• Assist the accounting department by mailing out monthly invoices.
• Monitor and maintain office equipment. Place service calls when there are any issues with office equipment.
• Issue security access badges and contact the security company to program badges.
• Perform administrative assistant duties to the Operations Department which will included but not limited to: performing follow-up calls, coordinating the transfer of client keys, sending out paperwork for signatures, schedule training for franchise owners, ensuring all required documentation is received for franchise files, ordering franchise marketing materials, and ordering FDD books.

EDUCATION AND REQUIRED SKILLS:

• High School Diploma or GED
• Two years of administrative experience.
• Excellent written and verbal communication skills.
• Experience with MS Word, Excel, and Outlook.
• Experience with scanning documents and uploading them.
• Ability to multi-task.
• Detail oriented.

PHYSICAL REQUIREMENTS:

• Ability to lift 25 lbs.
• Ability to sit for prolonged periods of time

COMPENSATION:

• We offer a competitive salary based upon experience
• Company paid short term disability, long term disability, and life insurance
• Medical, vision, and dental insurance
• Company contribution to SIMPLE IRA plan
• Paid vacation, sick days, and holidays

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