Location: Solutions Auto Group – 1907 NW Cache Rd, Lawton OK
Employment Type: Full-Time, On-Site
Solutions Auto Group in Lawton is hiring a Front Office Coordinator who thrives in a fast-paced, customer-centered environment. This position combines collections, cashiering, service writing, and insurance verification — all focused on helping our customers stay on track and succeed with their vehicles.
This is not a routine office job. It’s about people, process, and progress — guiding customers through their lease journey, keeping accurate records, and ensuring every payment, repair, and conversation moves the account forward.
If you can’t follow directions, remember details, or respond promptly, this won’t be a fit. We’re looking for a dependable professional who understands accountability, communicates clearly, and follows through.
Greet and assist customers in person and over the phone with professionalism and empathy
Support the collections process by communicating payment reminders and follow-ups
Help customers resolve challenges and stay on track with their vehicle lease
Verify customer insurance coverage weekly for accuracy and compliance
Write and manage automotive service repair orders
Process payments, balance cash drawers, and maintain detailed records
Use Excel and internal systems for service and collections tracking
Coordinate communication between account managers, technicians, and leadership
Strong communicator with excellent phone presence and clear speaking voice
Great memory and attention to detail — remembers names, situations, and next steps
Outgoing and customer-focused, but firm when necessary
Dependable, punctual, and coachable
Computer-literate; Excel experience a plus
Prior experience in collections, cashiering, service writing, or insurance verification preferred
Valid driver’s license and clean background required
Hours: Monday–Friday, 8:30 AM – 6:00 PM (1-hour lunch)
Benefits: Available after probationary period
No nights. No weekends. No surprises.
Locally owned and community-focused dealership group
Mission-driven: we help customers rebuild, repair, and succeed
Professional, respectful culture that values teamwork and accountability
Competitive pay and room for advancement
Equal Opportunity Employer
To Apply: Submit your application through JazzHR and respond to all follow-up messages within 24 hours.
Include the word “reliable” in your application or message to confirm you read this posting carefully — applications missing this will not be considered.
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