Hotel Front Desk Agent Job at Marriott Schaumburg, Schaumburg, IL

Zi9iUVZVT2huQlRQeGVPNXJDdi9UMDNCdnc9PQ==
  • Marriott Schaumburg
  • Schaumburg, IL

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

  • Bookkeeping: keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Communicate with housekeeping to make sure guest rooms are ready
  • Handle customer complaints as necessary
Qualifications:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school diploma, GED, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
About Company: Marriott Schaumburg is located in the northwest suburbs of Chicago and boasts easy access to the highway for quick drives to downtown Chicago or O'Hare International Airport. Discover the shops at Woodfield Mall or Legoland, both one mile from our hotel. After a productive day at Schaumburg Convention Center, unwind at TopGolf Chicago or continue your work at our hotel.

Job Tags

Work at office,

Similar Jobs

Mayo Clinic

Acupuncturist - GIM Research Job at Mayo Clinic

 ...Clinical Acupuncturist focusing initially on acupuncture only, participating with CIM team in driving other elements of Oriental Medicine to the practice as evidence-based research supports. Qualifications Note: Visa sponsorship is not available for this position... 

Tulsa Generator Services

Licensed Electrician Job at Tulsa Generator Services

 ...We are looking for a candidate with a Electricians License in Tulsa and surrounding areas . This position requires the ability to obtain work permits from the city of Tulsa. Tulsa Generator Services is looking for a talented, enthusiastic, and customer service-oriented... 

Maitri

Part-Time Fundraising & Events Associate — Remote Job at Maitri

A nonprofit agency seeks a part-time contract support role for their Gala. The ideal candidate will be organized and detail-oriented, comfortable with vendor coordination and donor management. Responsibilities include maintaining donor records, managing event logistics,... 

Ladgov Corporation

Music Director Job at Ladgov Corporation

 ...community services, we pride ourselves on our stellar reputation as a leading solution provider. Summary We are seeking a Music Director to join our team to support Chapel on the Thames. This role is pivotal in leading music services. The Music Director will play a... 

Lifeworks Schools

Speech and Language Pathologist (SLP) Job at Lifeworks Schools

 ...seeking an energetic, collaborative, and experienced full-time Speech-Language Pathologist to join our growing special education team....  ...will be responsible for planning and providing speech-language pathology services to students with speech, voice, pragmatic, and/or language...