General Manager / Assistant Manager Restaurant (sneakybird) Job at Diversified Inc, Surprise, AZ

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  • Diversified Inc
  • Surprise, AZ

Job Description

Position Overview

The General Manager / Assistant Manager at sneakybird is responsible for leading daily restaurant operations, driving exceptional guest experiences, and developing a high-performing team. This role emphasizes consistency, accountability, and culture while ensuring operational standards, food quality, and brand values are upheld at all times.

Key Responsibilities

Operations & Execution

  • Oversee daily restaurant operations, including opening and closing procedures
  • Ensure speed of service, order accuracy, cleanliness, and food quality standards are consistently met
  • Monitor ticket times and workflow to meet performance goals
  • Ensure proper cash handling, drawer accuracy, and POS procedures
  • Maintain compliance with food safety, health, and sanitation standards

Team Leadership & Development

  • Lead, coach, and motivate team members to perform at a high level
  • Assist with hiring, onboarding, and training of new employees
  • Hold team members accountable to sneakybird standards and expectations
  • Foster a positive, respectful, and team-oriented culture
  • Communicate clearly and professionally with all staff

Guest Experience

  • Lead by example in delivering outstanding hospitality
  • Address guest concerns promptly and professionally
  • Ensure guest feedback is communicated and addressed appropriately
  • Create an environment that encourages repeat visits and brand loyalty

Inventory, Prep & Quality Control

  • Assist with inventory management, ordering, and waste control
  • Ensure proper prep levels and product availability
  • Maintain organization and cleanliness of storage and prep areas
  • Uphold recipe accuracy and presentation standards

Administrative & Reporting

  • Complete and submit required checklists, reports, and operational documentation
  • Communicate issues, opportunities, and wins to leadership
  • Support company initiatives, promotions, and local marketing efforts

Qualifications

  • Prior restaurant or hospitality leadership experience preferred
  • Strong communication and organizational skills
  • Ability to lead by example in a fast-paced environment
  • Detail-oriented with a focus on consistency and execution
  • Flexible schedule, including days, nights, and weekends as necessary
  • ServSafe certification preferred or willingness to obtain

Compensation & Benefits

  • Base salary range: $36,000–$40,000 annually
  • Participation in the tip pool in addition to base salary
  • Growth and advancement opportunities
  • Employee meal discounts
  • Supportive, team-focused, family-owned company culture

Job Type: Full-time

Job Tags

Full time, Local area, Flexible hours, Night shift,

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