Job Description
Position Overview
The General Manager / Assistant Manager at sneakybird is responsible for leading daily restaurant operations, driving exceptional guest experiences, and developing a high-performing team. This role emphasizes consistency, accountability, and culture while ensuring operational standards, food quality, and brand values are upheld at all times.
Key Responsibilities
Operations & Execution
- Oversee daily restaurant operations, including opening and closing procedures
- Ensure speed of service, order accuracy, cleanliness, and food quality standards are consistently met
- Monitor ticket times and workflow to meet performance goals
- Ensure proper cash handling, drawer accuracy, and POS procedures
- Maintain compliance with food safety, health, and sanitation standards
Team Leadership & Development
- Lead, coach, and motivate team members to perform at a high level
- Assist with hiring, onboarding, and training of new employees
- Hold team members accountable to sneakybird standards and expectations
- Foster a positive, respectful, and team-oriented culture
- Communicate clearly and professionally with all staff
Guest Experience
- Lead by example in delivering outstanding hospitality
- Address guest concerns promptly and professionally
- Ensure guest feedback is communicated and addressed appropriately
- Create an environment that encourages repeat visits and brand loyalty
Inventory, Prep & Quality Control
- Assist with inventory management, ordering, and waste control
- Ensure proper prep levels and product availability
- Maintain organization and cleanliness of storage and prep areas
- Uphold recipe accuracy and presentation standards
Administrative & Reporting
- Complete and submit required checklists, reports, and operational documentation
- Communicate issues, opportunities, and wins to leadership
- Support company initiatives, promotions, and local marketing efforts
Qualifications
- Prior restaurant or hospitality leadership experience preferred
- Strong communication and organizational skills
- Ability to lead by example in a fast-paced environment
- Detail-oriented with a focus on consistency and execution
- Flexible schedule, including days, nights, and weekends as necessary
- ServSafe certification preferred or willingness to obtain
Compensation & Benefits
- Base salary range: $36,000–$40,000 annually
- Participation in the tip pool in addition to base salary
- Growth and advancement opportunities
- Employee meal discounts
- Supportive, team-focused, family-owned company culture
Job Type: Full-time
Job Tags
Full time, Local area, Flexible hours, Night shift,