Job Description

Job Description: Engagement Manager

Position Overview

The Engagement Manager plays a critical role in managing client relationships, leading project delivery, and ensuring the successful implementation of marketing technology and data-driven solutions. This individual will serve as the primary liaison between the customer and internal teams—balancing project scope, budget, and timelines while delivering measurable business outcomes.

Key Responsibilities

Project Management
•   Lead multiple client engagements simultaneously, ensuring on-time, on-budget delivery.
•   Manage project financials, including forecasting, budget tracking, and resource allocation.
•   Develop project plans, milestones, and reporting dashboards to ensure transparency and accountability.

Customer Relationship Management
•   Act as the primary point of contact for client stakeholders across business and technical domains.
•   Build long-term client trust by understanding strategic objectives and aligning deliverables to measurable outcomes.
•   Identify opportunities to expand value through additional solutions or services.

Collaboration & Leadership
•   Partner cross-functionally with Solution Architects, Data Engineers, Analysts, and Customer Success teams.
•   Facilitate clear communication between technical and business teams to ensure shared understanding of priorities and expectations.
•   Lead customer workshops and executive-level status reviews.

Business Analysis & Solution Design
•   Conduct functional requirements gathering sessions to capture customer goals, KPIs, and operational constraints.
•   Translate business needs into actionable technical requirements and user stories.
•   Design scalable marketing technology solutions aligned with enterprise architecture and compliance standards.

Use Case Development
•   Define and prioritize marketing use cases that drive measurable ROI.
•   Develop success metrics and track value realization throughout the project lifecycle.

U ser Training & Enablement
•   Lead 'train-the-trainer' programs to empower client teams on deployed solutions.
•   Create and deliver training documentation, user guides, and adoption plans.

Data & Analytics
•   Analyze customer data to uncover insights and optimization opportunities.
•   Collaborate with data engineering teams on SQL-based data extraction, ETL processes, and pipeline validation.

Prioritization & Governance
•   Drive backlog prioritization and sprint planning for solution enhancements.
•   Ensure all deliverables align with defined governance, compliance, and quality standards.

Qualifications

Required:
•   Bachelor’s degree in Business, Marketing, Computer Science, or related field.
•   5+ years of experience managing client-facing technology projects or marketing platforms
   implementations.
•   Strong background in project management, requirements gathering, and stakeholder communication.
•   Customer Data Platform (CDPs) knowledge and experience (ex, Salesforce Data Cloud, Adobe Real-   Time CDP, Oracle Unity, SAP Customer Data Cloud, Microsoft Dynamics 365 Customer Insights,      etc.) 
•   Working knowledge of SQL, ETL processes, and data pipelines.
•   Proven success in managing cross-functional teams and client engagements.

Preferred:
•   Experience with marketing technology platforms (e.g., Salesforce, Adobe, HubSpot, or similar).
•   Familiarity with AI-driven customer engagement and data visualization tools.
•   PMP, CSM, or equivalent certification.

Core Competencies
•   Strategic Thinking & Business Acumen
•   Client-Centric Communication
•   Analytical & Data-Driven Decision Making
•   Collaborative Leadership
•   Adaptability in a Fast-Paced Environment

Location
Remote Â

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