Engagement & Support Representative - Call/Chat Agent Job at Ivy Lodge Assisted Living, Remote

ZFBYV1ZVV3RtUkRLeCtlMG9pVDRTMEhEc1E9PQ==
  • Ivy Lodge Assisted Living
  • Remote

Job Description

Job Summary

Ivy Lodge Assisted Living is seeking a Remote Engagement & Support Representative to serve as a primary point of contact for families, prospective residents, and community partners. This role focuses on clear communication, timely responses, and professional support through phone, email, and live chat channels.

The ideal candidate is customer-focused, organized, and comfortable working remotely while maintaining a compassionate and professional tone that reflects the values of senior living care.

Key Responsibilities

  • Respond to inbound phone calls, emails, and live chat inquiries
  • Provide accurate general information about services, care levels, and scheduling
  • Route inquiries to appropriate staff members or departments
  • Schedule call-backs and tour requests accurately
  • Maintain clear and organized communication records
  • Follow communication and privacy guidelines at all times
  • Support administrative tasks as assigned

Qualifications

  • Prior customer service, client support, or call center experience preferred
  • Strong written and verbal communication skills
  • Ability to work independently in a remote environment
  • Basic computer proficiency, including email and online tools
  • Professional, calm, and empathetic communication style

Preferred Experience

  • Live chat or virtual support experience
  • Healthcare, senior living, hospitality, or service-based industry background

Why Join Ivy Lodge

  • Opportunity to support families during important decision-making moments
  • Flexible remote work environment
  • Mission-driven organization focused on dignity and quality of care

Job Types: Full-time, Part-time, Contract

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Work from home

Job Tags

Full time, Contract work, Part time, Flexible hours,

Similar Jobs

Piedmont Healthcare Inc.

Inpatient Coder-Hospital, PRN Job at Piedmont Healthcare Inc.

Responsibilities: RESPONSIBLE FOR: Reviews, analyzes, and codes documentation for hospital inpatient medical records to select and sequence the appropriate ICD-9-CM diagnosis, ICD-9-CM procedure codes, ICD-10-CM and ICD-10-PCS as applicable to the transition to...

American Income Life

REMOTE Customer Support Specialist - WFH Job at American Income Life

 ...and launch a rewarding career no prior experience required!Requirements / Responsibilities...  ...at minimal cost (~$200). Flexible Work Environment: Complete your training and enjoy...  ...Join Us? Flexible Schedule: Work from home and set your own hours. Comprehensive... 

Louisiana State University

Research Nurse Job at Louisiana State University

 ...includes Basic Science, Clinical Research, and Population and Public Health, enabling both focused research and translational science. Research...  ...your Candidate Home page. Job Posting Title: Research Nurse Position Type: Professional / Unclassified Department... 

VF

Timberland: Floor Supervisor- Queens Center Mall Job at VF

 ...experience in a fast-paced, highly engaging retail environment Proven ability to meet and exceed sales results Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays Excellent communication... 

Genesis of Milford

Experienced Automotive Finance Manager Job at Genesis of Milford

Description of the role:We are looking for an Experienced Automotive Finance Manager to join Genesis of Milford in Milford, CT. The ideal candidate will be responsible for managing and overseeing all financial aspects of the automotive dealership.Responsibilities...