Job Description
Call Center Specialist Inbound Location Milwaukee, WI :
***Bilingual Spanish speaking candidates*** The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.
Candidates must be available for the first 3 weeks of training.
RESPONSIBILITIES:
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Answers questions regarding child support payments posting, payments disbursement, and account histories.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Maintains updated records and logs.
- All other duties as assigned
REQUIREMENTS:
- High School diploma or GED
- A minimum of 1 year in telephone customer service or related experience
- Excellent communication skills
- Knowledge of the use of PCs and related software
- Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
PHYSICAL REQUIREMENTS:
Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.
Job Type: Contract
Salary: Up to $15.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service representative Specialist: 1 year (Required)
- Call center representative Specialist: 1 year (Required)
- Bilingual: 1 year (Required)
- 10-key calculator: 1 year (Required)
Work Location: On the road
Job Tags
Hourly pay, Contract work, Monday to Friday, Shift work,